Last updated: Feb 2026
Velabook (“we,” “our,” or “us”) uses SMS and MMS text messages to communicate with customers who choose to receive appointment, service, and account-related notifications. This page explains how consent is collected, how messages are used, and how users can manage or revoke consent.
1. How We Collect SMS Consent
We collect SMS consent through our website, booking system, and merchant-powered forms.
When a customer provides their phone number, they are presented with a clear opt-in checkbox and disclosure stating:
“By checking this box, you agree to receive text messages from Velabook and its affiliated merchants regarding appointments, confirmations, reminders, updates, and service-related communications. Message and data rates may apply. Reply STOP to unsubscribe.”
The customer must actively check this box in order to submit the form.
Consent is never pre-checked and is not required to complete a purchase or booking.
2. What Messages We Send
Customers who opt in may receive messages including:
Appointment confirmations
Appointment reminders
Schedule changes or cancellations
Customer support messages
Service updates related to their booking
Merchant-specific notifications
We do not send spam, promotional blasts, or third-party advertising unless the customer has explicitly opted into marketing messages.
3. Message Frequency
Message frequency varies based on user activity.
Typical users receive 1–5 messages per appointment or service interaction.
4. Opt-Out & Help
Users can opt out at any time:
Text STOP to unsubscribe
Text HELP for support
After opting out, no further messages will be sent unless the user re-subscribes.
5. Data Privacy
We respect user privacy.
We do not sell, rent, or share phone numbers with third parties
Data is used only to provide messaging related to Velabook and its merchants
We comply with all applicable data protection and privacy laws
View our full privacy policy at:
https://www.velabook.com/privacy
6. Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
Message and data rates may apply depending on your carrier and plan.
7. Contact Information
If you have questions about this policy, contact us:
Velabook
Email: support@velabook.com
Website: https://www.velabook.com
8. Compliance
This messaging program complies with:
TCPA (Telephone Consumer Protection Act)
CTIA Messaging Principles
Twilio A2P and Toll-Free Messaging Policies