About VelaBook
VelaBook is a SaaS platform that provides appointment booking, scheduling, and customer management tools for service-based businesses such as spas, salons, and wellness providers.
If you have questions about your account or SMS notifications, please contact us using the information below.
SMS Messaging Policy
VelaBook uses SMS messaging only for account authentication and appointment-related notifications.
Types of SMS Messages We Send
We may send SMS messages for the following purposes:
One-time verification codes (OTP) during login or registration
Appointment confirmations
Appointment reminders
Appointment changes or cancellations
We do not use this toll-free number for unsolicited marketing or promotional campaigns.
How Users Opt In
Users provide their mobile phone number when:
Creating an account
Logging into their account
Booking an appointment
Before submitting their phone number, users are shown a disclosure similar to:
“By providing your phone number, you agree to receive account-related and appointment SMS notifications from VelaBook. Message and data rates may apply. Reply STOP to opt out.”
SMS messages are sent only when triggered by user activity.
Message Frequency
Message frequency varies depending on user activity (for example, appointment bookings or login attempts).
Message & Data Rates
Message and data rates may apply depending on your mobile carrier.
Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying:
STOP
After opting out, you will no longer receive SMS messages from VelaBook.
Help
For assistance, reply:
HELP
Or contact us at:
Email: support@velabook.com
Website: https://www.velabook.com
Business Information
VelaBook
United States
Email: support@velabook.com